Administrative Assistant / Receptionist
Job Summary
The Administrative Assistant is responsible for supporting the Office and Leadership team to ensure various administrative tasks are completed. The Administrative Assistant will be the first point of contact for incoming client calls and will assist with various administrative tasks in an office environment.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Essential Functions:
The primary duties and responsibilities of the Administrative Assistant consist of but are not limited to:
Administrative Support:
Service:
Qualifications:
Accountabilities:
Competencies:
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to hiring@dockdoortec.com.
The Administrative Assistant is responsible for supporting the Office and Leadership team to ensure various administrative tasks are completed. The Administrative Assistant will be the first point of contact for incoming client calls and will assist with various administrative tasks in an office environment.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Essential Functions:
The primary duties and responsibilities of the Administrative Assistant consist of but are not limited to:
Administrative Support:
- Answer inbound phone calls and handle or distribute appropriately.
- Provide general administrative assistance and support to the Owner, Vice President and leadership team.
- Manage schedules and coordinate meetings.
- Perform office work such as filing, incoming and outgoing mail, ordering supplies and various duties to ensure things run smoothly.
- Back up dispatch, purchasing and sales support duties when necessary.
- Generate team key performance indicators (KPIs) on a regular basis
- Ensure client experience is of the highest to level to encourage repeat business, referrals and introductions.
Service:
- Communicate with clients regarding service calls, enter call data into system
- Accurately enter data into ERP, managing assigned workflow processes
- Review order details for accuracy
- Cross-check systems data with billing details to ensure accurate costing and billing
- Verify correct part numbers and accurately navigate the Asset Management Program (AIM) to handle client, technician and sales’ needs.
Qualifications:
- 2-5 years of related administrative, customer support or data entry experience preferred
- Experience with client direct B2B industrial sales environment
- Experience with Office 365: Microsoft Outlook, Word, Excel, PowerPoint
- Experience with phone systems and call management practices
- Ability to learn and navigate enterprise resource program (ERP) and CRM software
- Experience in an EOS/Traction environment is helpful but not required
Accountabilities:
- Accurate data entry and process in CRM, ERP and AIM systems
- Establish credibility throughout the organization as a strong support/admin resource
- Timely reporting and data entry
- Partner with D&DT employees to ensure internal efficiencies and collaboration
- Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission.
Competencies:
- Dependable, reliable and responsible for completing daily tasks
- Flexible, willing to help and support projects as necessary to support D&DT
- Friendly, professional demeanor
- Strong customer service and communication skills
- Well-organized and collaborative, with strong follow up
- Adaptable, and able to navigate ambiguous situations
- Excellent detail orientation
- Strong data entry skills
- Ability to prioritize tasks to meet daily needs
- Ability to follow established processes with a sense of urgency
- Familiar with dynamic sales organizations and B2B environments
- Willingness to learn an adapt new technology and techniques to better self, coworkers and the company
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to hiring@dockdoortec.com.
