Sales Coordinator
Job Summary
The Sales Coordinator is responsible for coordinating the activities within the sales processes to maximize client satisfaction and support the outside Account Manager team. The Sales Coordinator will support a consistent sales process for prioritizing opportunities, gathering supporting data for quoting, researching product and manufacturer details, and routing/following up as necessary in accordance to sales department and client expectations.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas and Northern IA. Our continued growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Essential Functions:
The primary duties and responsibilities of the Sales Coordinator consist of but are not limited to:
Qualifications:
Accountabilities:
Competencies:
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to servicemgr@dockdoortec.com.
The Sales Coordinator is responsible for coordinating the activities within the sales processes to maximize client satisfaction and support the outside Account Manager team. The Sales Coordinator will support a consistent sales process for prioritizing opportunities, gathering supporting data for quoting, researching product and manufacturer details, and routing/following up as necessary in accordance to sales department and client expectations.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas and Northern IA. Our continued growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Essential Functions:
The primary duties and responsibilities of the Sales Coordinator consist of but are not limited to:
- Assist with all aspects of the sales process, and with follow up activities, as delegated.
- Support the sales team as a super-user within the CRM and ERP system, supporting a paperless environment.
- Oversee the sales-related data within the AIM/Asset Management tracking software to support sales team and clients. Troubleshoot inconsistencies.
- Maintain technician lead generation process to ensure leads and opportunities are routed in a timely fashion.
- Assist with in-bound sales calls, client set up, referrals, and website leads.
- Build and maintain product details and descriptions in ERP to assist with quote generation. Research and investigate vendor pricing.
- Support marketing activities, campaigns, and new business development initiatives.
- Support Account Managers and service department in various client-related projects, information gathering, service coordination activities and other duties as necessary.
- Create executive summaries and collateral with Account Managers to assist in sales process & as hand-off for case study creation.
- Ensure clear communication between departments that will benefit client relationships (be easy to do business with).
Qualifications:
- 2-5 years of related customer service support, sales or administrative experience preferred.
- Experience with client direct B2B industrial sales with a proven record of success.
- Experience with Office 365: Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, enterprise resource program (ERP) MailChimp and CRM software.
- Experience in an EOS/Traction environment is helpful but not required.
Accountabilities:
- Follow standard operating practices to support a busy, growing sales department.
- Engage with operations, administrative and service departments to support client’s needs.
- Responsive, organized follow-up and client support.
- Establish credibility throughout the organization as a strong support resource.
- Accurate data entry and process in CRM, ERP and AIM systems.
- Timely reporting and data entry.
- Ensure D&DT client experience is exemplary.
- Partner with D&DT employees to ensure internal efficiencies and collaboration.
- Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DT's core values and mission.
Competencies:
- Strong customer service skills.
- Flexible, willing to help and support projects as necessary to support D&DT.
- Friendly, professional demeanor.
- Well-organized and collaborative.
- Familiar with dynamic sales organizations and B2B environments.
- Excellent detail orientation.
- Dependable, reliable, and responsible for completing daily tasks.
- Ability to prioritize tasks to meet daily needs.
- Ability to follow established processes with a sense of urgency.
- Willingness to learn an adapt new technology and techniques to better self, coworkers and the company.
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to servicemgr@dockdoortec.com.
