Dispatcher / Scheduler
Do you have pride in your work, your reputation, and your company’s reputation? Do you let your high-quality workmanship speak for itself? Are you looking for a challenging career showcasing your experience? Is good enough NOT good enough for you?
Extraordinary service is a key factor in our success, our future growth, and our reputation as the area leader in the commercial loading dock & door industry. We are looking to expand our expertise in the service door / access systems arena. Are you the technician that can lead us there?
If this sounds like you, we want you as part of our established team of technicians.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Job Summary:
The Dispatcher is responsible for scheduling and dispatching service technicians for normal installation, service and emergency repairs. The Dispatcher supports the Sales and Service Teams to ensure the accurate entry of appointments, data, proactive maintenance program (PMP) details and other assigned workflow processes within the Enterprise Resource Program (ERP). The Dispatcher is in constant communication with our Service Technicians to provide guidance, logistics, fleet details and to aid in client satisfaction.
Essential Functions:
The primary duties and responsibilities of the Dispatcher consist of but are not limited to...
Service:
Administrative Support:
Qualifications:
Accountabilities:
Competencies:
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to [email protected].
Extraordinary service is a key factor in our success, our future growth, and our reputation as the area leader in the commercial loading dock & door industry. We are looking to expand our expertise in the service door / access systems arena. Are you the technician that can lead us there?
If this sounds like you, we want you as part of our established team of technicians.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
Job Summary:
The Dispatcher is responsible for scheduling and dispatching service technicians for normal installation, service and emergency repairs. The Dispatcher supports the Sales and Service Teams to ensure the accurate entry of appointments, data, proactive maintenance program (PMP) details and other assigned workflow processes within the Enterprise Resource Program (ERP). The Dispatcher is in constant communication with our Service Technicians to provide guidance, logistics, fleet details and to aid in client satisfaction.
Essential Functions:
The primary duties and responsibilities of the Dispatcher consist of but are not limited to...
Service:
- Efficiently schedule technicians.
- Dispatch technicians for urgent/emergency service calls.
- Manage and answer inbound phone calls.
- Troubleshoot client inquiries, gathering data to communicate with Service Dept.
- Communicate with clients regarding inbound service calls.
- Acquire resources and rental equipment to support service calls and installation calls.
- Create POs for subcontractors and rental equipment.
- Intake and set up new customers.
- Accurately enter data into ERP, managing assigned workflow processes.
- Review service & work order details for accuracy.
- Prepare service & work orders for billing processes.
Administrative Support:
- Generate departmental key performance indicators (KPIs) on a regular basis.
- May conduct purchasing processes.
- Back up billing, purchasing and office support duties when necessary.
- Ensure clear communication between departments that will benefit client relationships (be easy to do business with).
Qualifications:
- 2-5 years of related customer support or dispatch experience preferred.
- Experience with client direct B2B industrial sales with a proven record of success.
- Experience with Office 365: Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, enterprise resource program (ERP), and CRM software.
- Experience in an EOS/Traction environment is helpful but not required.
Accountabilities:
- Accurate data entry and process in CRM, ERP and AIM asset management systems.
- Establish credibility throughout the organization as a strong support resource.
- Responsive, organized follow-up and client support.
- Accurate data entry and process in CRM, ERP and AIM systems.
- Timely reporting and data entry.
- Ensure D&DT client experience is exemplary.
- Partner with D&DT employees to ensure internal efficiencies and collaboration.
- Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission.
Competencies:
- Strong customer service skills
- Flexible, willing to help and support projects as necessary to support D&DT
- Friendly, professional demeanor.
- Well-organized and collaborative.
- Familiar with dynamic sales organizations and B2B environments
- Excellent detail orientation.
- Dependable, reliable, and responsible for completing daily tasks.
- Ability to prioritize tasks to meet daily needs.
- Ability to follow established processes with a sense of urgency.
- Willingness to learn and adapt new technology and techniques to better self, coworkers and the company.
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to [email protected].
