Dispatcher / Scheduler
Do you have pride in your work, your reputation, and your company’s reputation? Do you let your high-quality workmanship speak for itself? Are you looking for a challenging career showcasing your experience? Is good enough NOT good enough for you?
Extraordinary service is a key factor in our success, our future growth, and our reputation as the area leader in the commercial loading dock & door industry. We are looking to expand our expertise in the service door / access systems arena. Are you the technician that can lead us there?
If this sounds like you, we want you as part of our established team of technicians.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
What You’ll Be Doing:
Relationships & Roles:
Job Specifications:
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to hiring@dockdoortec.com.
Extraordinary service is a key factor in our success, our future growth, and our reputation as the area leader in the commercial loading dock & door industry. We are looking to expand our expertise in the service door / access systems arena. Are you the technician that can lead us there?
If this sounds like you, we want you as part of our established team of technicians.
Who We Are:
We are an established owner-operated company with exciting growth plans throughout Minnesota, Western WI, the Dakotas, and Northern IA. Our continued successful growth will be realized by continuing to acquire cream of the crop employees that will help us attract and secure new clients, offer new problem-solving products, provide the highest quality service, establish satellite locations, and embrace continuous improvement within the organization.
Our clients include users of material handling services and products in all types of industries as well as property managers and building owners. We are a true solutions-based company that puts a premium on partnerships with our commercial clients. Because of that, it doesn’t take long for our customers to see the difference between us and our competition.
Our high level of training offers a much deeper understanding of our products and the equipment we service. We combine on the job training with office-based, factory, and industry training to ensure that our technicians are the experts in our field.
What You’ll Be Doing:
- Manage and answer in-bound phone calls
- Communicate with clients regarding inbound service calls, enter call data into system
- Responsible for scheduling technicians
- Responsible for shipping and receiving administrative duties
- Prepare work orders for billing
- Manage DDT’s PM clients and files
- Manage product shipment dates and consolidated shipping
- Assist with inventory management
- Evaluate suppliers for maximum value
- Handle various projects as the need arises
Relationships & Roles:
- Reports to Service Manager
- Partners with Inside/Outside account managers and service technicians
- Demonstrate ability to interact and cooperate with all company employees and vendors
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the client, collaborate with others, solve problems creatively and demonstrate high integrity
- Maintain professional internal and external relationships that meet company core values
- Ensures client experience is of the highest to level to encourage repeat business, referrals and introductions
Job Specifications:
- Excellent communication skills
- Experience with scheduling or dispatching
- Experience with Microsoft Outlook, Word, Excel, PowerPoint and QuickBooks
- Strong understanding of basic office operations and equipment operation
- Willingness to learn and adapt new technology and techniques to better self, co-workers, company & clients
How Do I Start My Career with Dock & Door Tec?
If you believe that you are right for this career and we are the right company for you, please apply now by using the form below.
You can also give us a call at 763-753-0792 or send your resume to hiring@dockdoortec.com.
